Returns & Shipping

RETURNS & EXCHANGES

Have a question about an item before ordering? We're happy to help! Contact us for additional photos, measurements, or videos so you can feel confident in your purchase.

Online Return Policy

• Returns are accepted for store credit only. Refunds to the original payment method will only be issued in the event of an error on our part, such as receiving an incorrect item, and will be determined at the discretion of Krazy Kow Boutique, LLC.

• Returned merchandise must be in new, unworn, and undamaged condition.

• For shipped orders, merchandise must be received back by Krazy Kow Boutique within 14 days of the confirmed delivery date. For example, if your order is delivered on the 1st, it must be received back by the 15th.

• Customers are responsible for all return shipping costs.

• Return shipments must include tracking. When contacting us about a return, please provide your invoice number and return tracking number.

• If an item arrives damaged, you must contact us within 24 hours of delivery.

• Returns received outside of the 14-day return window cannot be accepted.

• Once an eligible return has been received and inspected, store credit will be issued within 1–3 days. Store credit details will be sent via email.

• All sale, seasonal, and discontinued items are final sale and cannot be returned.

• Krazy Kow Boutique, LLC reserves the right to deny a return if merchandise is returned in used, worn, or damaged condition.

To begin a return and receive the appropriate return address, contact shopthekrazykow@gmail.com.

IN-STORE RETURNS

In-store purchases may be returned within 14 days of purchase for store credit only.

Online orders picked up in store are also eligible for store credit within 14 days of the date you receive your "Ready for Pickup" confirmation.

A receipt is required for all in-store returns. Merchandise must be returned in new, unworn condition with original tags attached and must be free from stains, odors, or other signs of wear.

If an item purchased in store is found to be damaged after leaving the store, please contact us and return the item within 24 hours.

All sale items are final sale.

SHIPPING

We work hard to get your Krazy Kow goodies to you as quickly as possible!

Processing & Customer Service

Our hours of operation are 10:00 AM–6:00 PM CST Monday–Friday & 10:00 AM-4:00 PM CST on Saturdays, excluding holidays. Please keep these hours in mind when waiting for a response. We aim to respond to all email inquiries within 24 hours of receipt.

Orders are typically shipped within 24–48 business hours, unless otherwise noted. If you need your order sooner, contact shopthekrazykow@gmail.com and we will do our best to accommodate a rush request.

Shipping Information

• Customers are responsible for providing accurate shipping information. Krazy Kow Boutique is not responsible for incorrect or invalid information provided at checkout. Any additional shipping fees resulting from incorrect information will be the customer's responsibility.

• Tracking information will be provided for all shipped orders.

• Krazy Kow Boutique is not responsible for lost or stolen packages. If you believe your package has been lost, please submit a claim directly with the shipping carrier.

• If tracking indicates that a package has been delivered but you have not received it, Krazy Kow Boutique is not responsible for the missing package. Please contact the carrier or your local authorities as appropriate.

• Once an order has been placed, it cannot be canceled or changed. Eligible merchandise may still be returned according to our return policy above.

BACKORDERS & PREORDERS

If an item is backordered or otherwise delayed, we will notify you and provide an estimated arrival date.

Although we make every effort to keep our inventory accurate, an item may occasionally be listed as backordered while we secure additional inventory from our suppliers. If a backordered item becomes discontinued and can no longer be fulfilled, a refund will be issued.

For preorder and custom items, the estimated arrival or completion timeframe will be listed with the product. Vendor timelines can occasionally change. If we are notified of a delay, we will contact you with an updated estimated arrival date.

INTERNATIONAL ORDERS

International customers are responsible for any tariffs, customs duties, taxes, or additional fees assessed by their country.

Krazy Kow Boutique, LLC is a U.S.-based business and is not responsible for customs charges imposed after an international order has been shipped. International customers should review their country's applicable customs and import requirements before ordering.